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Please provide the urgency of this ticket based on the impact of this case on your business. URGENT: Platform or feature outage for all/multiple users, integration or critical $ pipeline impacted, security breach | HIGH: Feature not working for some users | NORMAL: Behavior of a feature is affecting some users | LOW: Question
EMERGENCY HELP - Issues occurring for all/multiple users, features or records are eligible for emergency help. Issues occurring for a single user or record will be classified as high priority rather than urgent. PRODUCTION ENVIRONMENTS ONLY - Issues occurring in staging and sandbox environments are not eligible for emergency assistance.
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If we have not accounted for your emergency in our selection questions, briefly describe in one sentence what mission critical feature is impacted. Use the Description field farther down the form to provide supporting information.
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Please try to be as specific as possible and provide examples where appropriate.
